Real agents on every ticket
Our team works your tickets in real time across email, chat, and phone — one managed inbox, nothing missed. On the phone side we build custom IVR menus, so every caller is routed and tagged from the first ring.
Built for the Q4 rush
Customer service, fully handled.
Live agents, an AI concierge, and a dashboard whose numbers match Gorgias, ticket for ticket. Your customers get real support around the clock. You get a clear view of every channel — all managed for you, and dialed in before the season hits.
Book a 15-minute callSee it before your busiest weeks.
Numbers that match Gorgias
Email, chat & phone in one place
Covered around the clock
What we run for you
Everything a busy support desk needs — managed end to end.
An AI concierge that never sleeps
Consio works inside Gorgias — answering common questions instantly, around the clock, and handing off to a live agent the moment something needs a human. Full coverage at 2 a.m. on your busiest day, without adding headcount.
The dashboard
One view of your support. Numbers you can defend.
A live dashboard built to match Gorgias itself — so every total holds up when someone asks where it came from.
Overview
Trust the totals
Every metric is reconciled against Gorgias, so the numbers you report are the numbers you can stand behind.
Email Reports
Know why they contact you
Contacts broken down by reason, plus a plain-English summary each morning — the story without digging through tickets.
Voice
See where callers drop off
Calls split by business hours vs. after-hours, missed calls as a count or a rate, and your IVR menus mapped end to end.
Satisfaction
Read the room at a glance
CSAT on a clean red-to-green scale — an instant read on how your customers actually feel.
Customer Lookup
Any history in seconds
Pull a customer's full support history the moment you need it — right when you're live on a call.
Per client
Your numbers, only yours
Data is isolated at the database layer, so every read is scoped to your account — clean, private, and yours to own.
Monthly AI insights
The read that usually takes an analyst.
Every month, an AI-generated report surfaces the patterns in your support data — what's driving contacts, where the friction is, and what to fix next. Granular analysis, without the analyst headcount.
Q4 is the moment to have this dialed in.
Let's grab 15 minutes and get you set up before the rush hits.
Book a 15-minute call